FREQUENTLY ASKED QUESTIONS

We know traveling can be a difficult activity to plan, which is why our team at St. Martin Sotheby’s Realty are here to do as much of the heavy lifting as possible. From the moment you speak with our reservations department, we go to work. We can assist on discovering the best property that fits your needs. Once you’ve booked your stay, our concierge department takes over to help book car rentals, restaurant reservations, activities and more. We are just a call away from answering all of your questions. Below are some of the most common ones we hear.

COVID-19 Information

As we continue to monitor the situation with COVID-19, the information is changing fast. We recommend visiting StMaartenUpdates.com for all the current information regarding entry requirements for your country.

In case of a cancellation due to airport closure or border closer due to Covid-19, as it applies to our force majeure policy and our Covid-19 extenuating circumstances, clients will be provided with 100% credit (including the booking fees and taxes) for a future stay or a refund of the deposit monies. The full conditions can be seen on our “Terms & Conditions”

Testing Positive prior to your trip does not qualify for a refund under “Force Majeure”. 

We are following all the current guidelines to make sure our guests are safe throughout their stay. This involves wearing mask during all interactions and cleaning all high touch surfaces with disinfectants. Please contact us directly for more information as this is constantly changing.

Reservations

We have an on island team that will be there for you throughout the entire process

Before you book, our reservation team will help find the best property that fits your needs.

Our Guest Experience Team will provide assistance with all questions and in coordinating additional experiences including car rentals, chef services, massages, out-door activities, restaurant reservations, provisioning, golf tee times, etc. Available 24 hours per day – 7 days per week including holidays.

Our Maintenance Team will respond to any villa maintenance requirement.

From the moment you start planning, to the time you check out and make your way back home, we are here for you, 100%.

Yes. Everyone of our properties has different minimum night requirements ranging from 4-7 nights and 7-14 nights over the Holiday/New Year.

Yes! We offer a variety of different specials throughout the year. When speaking with our reservations team, ask about what properties are currently offering special pricing.

The credit card that is provided on the Damage Deposit form when the reservation is confirmed will be held on file for 60 days after the departure from the property.  This credit card will be charged for breakage, damage, missing items, additional cleaning for properties left abnormally dirty, international calls charged to the property’s telephone, and other charges incurred before, during or after the stay, still outstanding. All normal utilities (except for international telephone calls) are included in the rental price.  The renter agrees to pay St. Martin Sotheby’s International Realty, on behalf of the owner of the property, the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of the renter’s occupancy, excluding normal wear and tear.  Locked pantries and closets are reserved for the use of the property owner and are not included in this rental. Forced entry into locked pantries and closets is cause for immediate termination and renter will be charged for damage and/or missing items. The renter agrees to take all reasonable steps to ensure that their family and other guests in their party adhere to the rules and regulations affecting the property.  All properties are privately owned, so decor, colors and inventories will of course vary. All properties are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Removing any items from the property is prohibited. 

The renter must be over 18 years of age and be present at check-in and check out.

The general rule for each property is 2 guests per bedroom. 

We have a number of properties that allow events. Contact our reservation team to discuss the event and they will provide the event fees and regulations.

Pets of any kind are NOT allowed in or on the property’s premises without specific written permission from St. Martin Sotheby’s International Realty (granted prior to arrival).

In general, check in time is 3pm and check out is at 12pm. If the property has been vacant the day before your arrival, we can offer early check-in.

If the you would like a later check-out time, contact our Guest Experience Team during your stay to see if another group is arriving same-day. If not, you may be able to stay on later into the afternoon at no charge, but are required to get prior permission to stay later than the published check-out time.

Our cancellation policy can be viewed on our Terms & Conditions.

Yes! For villas, housekeeping service is provided every day except Sundays and holidays. For condos and apartments, housekeeping is every other day except Sundays (for religious reasons, some housekeeping staff take Saturday rather than Sunday as their day off). This service is for hotel-type general cleaning and tidying only; towels will be changed daily, bed linens will be changed every 2 or 3 days.

Concierge

Yes! Our concierge service can do the planning for you. We work directly with a car rental agency which offers us special pricing in return. Once you land, you have the option picking the car up from the agency or we can have the cars waiting for you at the property. The choice is yours!

Yes! If you rent one of our villas

Yes! When you arrive at the property, our concierge will be providing the property keys, a welcome briefing and a walk-through of the property to help get you settled and comfortable. These “meet-and-greet” services are included in the rental rate.

Yes! There is a complimentary starter food basket which will be delivered prior to the renter’s arrival at the property. We have two options to choose from.

Welcome Snack Basket 

Coca Cola / Coca Cola light 3  x 6(total), Heineken x 4, Water 1,5L x 2, Coffee  MOULU 250 G x 1, Sugar x 20, Pringles x 1, Lays chips regular (6,5oz) x 1, Tostitos regular (10oz) x 1, Sales dip medium spice x 1, Peanuts x 1

or

Welcome Apero Basket

Carib Beer x 12, Wine Merlot or Chardonnay 75 CL x 1, Tostitos Original 10 OZ x 1, Salsa dip medium spice x 1, Water 1,5L x 2, Peanuts x 1

The above baskets are examples of what we provide. If by chance we are out of an item, it will be replaced with something similar. 

Yes! Please let our concierge know you would like provisions delivered to the property and they will send you a list of options. This is an additional cost.

Do you have any additional questions?
Send us a message and we will be in touch with you soon!