THE BEST SERVICE IN ST MARTIN | St. Maarten

Our Guest Service Team is the best in the business. From the very first contact our guests make with us here in St. Martin | St. Maarten until the moment they return home, our team is available 24/7 to ensure the vacation experience is memorable.

Get to know us

Meet The Guest Experience Team

Everyone on the team is local to St. Martin | Sint Maarten, which means they have the most connections inside the best restaurants, a vast knowledge of the island, and can suggest experiences you can’t find anywhere else.

Magali Aubert

RESERVATION MANAGER

As the reservation manager at St. Martin Sotheby's Realty, Magali will be your first point of contact when starting the process. Need to find a place in your price range with available dates? Contact Magali for the best options. Magali has lived in St. Martin for 30+ years and has a vast knowledge of every region.

Elodie Crespin

RESERVATION ASSISTANT

Assisting Magali in the reservations department is Elodie! You may hear from either Magali or Elodie during your booking process and both have a vast knowledge of the island and all our properties.

Axel Hubler

HEAD GUEST EXPERIENCE SPECIALIST

Now that you've arrived on the island, you will be welcomed by one of our guest experience specialist. Axel has lived his life on the island and will be your go-to person for all restaurant recommendations, exciting activities, and day planning. Whatever you're looking for, Axel will have your answer.

Giovanni Bethel

GUEST EXPERIENCE SPECIALIST

Giovanni is the welcoming smile you'll see upon arrival to St. Martin | Sint Maarten. Born and raised in St. Martin, Giovanni knows the island. He is happy to share his knowledge and experiences with our guests and will help you plan the perfect island getaway.

FAQ

We Are Here To Help You With Any Questions You May Have

How do I contact a Guest Experience Team Member while on the island?

Our team members all use WhatsApp which is an app that allows for voice calls and text over wifi and data. We recommend creating an account before you arrive. Our Guest Experience Team member will input their information into your phone when you arrive.

Will someone meet me at the property?

Yes! One of our team members will greet you at the property and provide a tour, show you the amenities, and exchange information to easily contact them throughout your stay.

What can I request from my Guest Experience Team member?

There isn’t a request one of our team member hasn’t heard. The standard suggestions would be restaurants reservations, watersports activities, taxi service and daily planning.

Can the rental car be dropped off at the property?

Yes! After you book your vacation, our guest experience coordinator will be in contact to book your car rental. If you would prefer to have the rental dropped off at the villa, that request can be done.

Have additional questions? Visit our F.A.Q. page or Contact Us

Learn about the Guest Experience Team